A missed call is usually a missed job. The homeowner calls you, hears voicemail, and calls the next company on Google. An automatic text that goes out seconds after a missed call keeps the conversation going until you can call back. Here are templates you can copy and use today.
Missed call during business hours
Hi, this is {business}. Sorry we missed your call! We're on a job right now. What can we help you with?
Thanks for calling {business}! We're with a customer but will call you back shortly. In the meantime, what's the project and what town are you in?
Hey, it's {your name} from {business}. I missed your call because I'm on a roof right now. Text me what you need and I'll get back to you within the hour.
After hours
Thanks for reaching out to {business}! We're closed for the day but will call you first thing tomorrow. Feel free to text us what you need in the meantime.
Hi from {business}. Our office is closed, but we got your call. Reply with your name and what you need and we'll be in touch in the morning.
Asking for details or photos
Sorry we missed you! To get you a quote faster, can you text us a couple of photos of the {job} and your address?
Thanks for calling {business}. Can you tell us a little about the job? A photo helps us give you a more accurate price.
Emergency trades
This is {business}. We missed your call. If this is an emergency, reply URGENT and the on-call tech will call you right away.
Hi from {business}. Is this an emergency? Reply YES and we'll call you back within 15 minutes.
Busy season
Thanks for calling {business}! It's our busy season and our crews are booked up, but we don't want to miss you. Reply with your address and what you need and we'll get you on the schedule.
Following up on a quote
Hi {first name}, it's {your name} from {business}. Just checking in on the quote we sent for the {job}. Any questions I can answer?
Hi {first name}, we have an opening on {day} for your {job}. Want me to hold it for you?
Hi {first name}, just following up one last time on your {job} quote. If the timing isn't right, no problem. We're here whenever you're ready.
After the job
Thanks again for choosing {business}, {first name}! If you were happy with the work, a quick Google review would mean a lot: {review link}
Hi {first name}, it's {business}. Do you have any neighbors or friends who could use our help? We'd be glad to take care of them too.
Tips for auto-reply texts that get answers
- Lead with your business name so they know who is texting.
- Ask one simple question so replying is easy.
- Keep it under 300 characters so it sends as one message.
- Only text people who contacted you, and honor STOP requests right away.
- Follow up yourself as soon as you can. The text buys you time, it doesn't close the job.
Setting this up by hand is fiddly on most phones. With our system, missed-call text back, quote follow-ups and review requests are all automatic, so these messages go out on time even on your busiest day.